Refund Policy

5.1 GENERAL RETURN CONDITIONS

In accordance with Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Protection of Consumers and Users, the Customer has a withdrawal period of fifteen (15) calendar days from receipt of the goods. To exercise this right, the Customer must send an email to ecommerce@vallformosa.com with the subject line “Returns”. The product must be returned within 14 days after notifying the withdrawal.

You will only be liable for any reduction in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics, and functioning. Products must be properly protected and returned in their original packaging, in perfect condition and suitable for resale.

Any package lacking proper sender identification details (name, surname, address, order number) will not be accepted. The return of products or services will result in a full refund of all amounts paid by the Customer.

The refund will be processed within a maximum of fourteen (14) days after receipt of the order at VALLFORMOSA’s facilities. Refunds will always be issued using the same payment method used by the Customer.

In all cases, the Customer will receive an email confirmation of the refund.

As a general rule, return shipping costs are borne by the Customer. Exceptions apply in cases of error by VALLFORMOSA or product defects, in which case Clause 5.3 below shall apply.

Cash-on-delivery (COD) returns will not be accepted.

In accordance with banking regulations, refunds cannot be issued to expired credit cards. In such cases, VALLFORMOSA reserves the right to request the necessary information from the Customer to process the refund.

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5.2 HOW TO CANCEL YOUR ORDER

If you have already placed an order and wish to cancel it, and you have not yet received it, please contact us immediately at ecommerce@vallformosa.com or by phone at (+34) 938 978 286.

If the order has not yet been dispatched, it will be cancelled and the full amount will be refunded using the same payment method.

If the order has already been dispatched, you must wait to receive it and then proceed with the return in accordance with these General Terms and Conditions of Purchase.

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5.3 DEFECTIVE PRODUCT OR ORDER

At VALLFORMOSA, we regularly taste the batches we supply and maintain high product turnover, allowing us to detect any anomalies. However, it is possible that a bottle may not arrive in optimal condition. In such cases, we will replace it at no cost, without prejudice to Clause 5.1 above.

VALLFORMOSA undertakes to replace any defective product with an identical one or refund the amount paid, covering return and reshipping costs where applicable.

The packaging is designed to prevent breakage, and our logistics partners are fully aware of the product’s fragility. However, breakage may occasionally occur.

Upon receiving your package, please follow these steps:

• Check that the goods match your order at the time of delivery.
• Note any anomalies on the delivery note, including your comments and signature.
  
• Any damaged or defective products resulting from transport must be reported within a maximum of 48 hours from delivery. Claims made after this period may not be covered by the carrier’s insurance.

Transport providers do not allow goods to be returned if opened in their presence. However, you may inspect the exterior of the box. If you detect that the box is wet or damp, do not accept the delivery. The transport agency will notify us, and we will automatically send a replacement at no additional cost.

In any case, the above warranty is valid for a maximum of two (2) years, in accordance with applicable regulations. Notwithstanding the above, and due to the nature of the product, VALLFORMOSA reserves the right to refuse returns if the product has not been stored under appropriate conditions.

The Customer acknowledges and accepts that certain products, due to their characteristics, age, or nature, may be affected by external factors beyond VALLFORMOSA’s control.

If the bottles received do not match your order, or if the product is defective, please simply send an email to ecommerce@vallformosa.com or contact us by phone at (+34) 938 978 286, providing your details and order reference, and we will replace the order at no cost.